Our appointment system works as follows:
Three simple steps:
- You phone the surgery All our doctors are qualified to help, but if you want a particular one please call on a day they are working (see below).
- The doctor calls you back When? Usually within the hour. You can ask them to call at a time to suit you.
- You are always seen if needed There is no need to book in advance.
These simple changes will mean:
- it’s easier to get through on the phone
- shorter waits to see the doctor
- no wasted journeys to the surgery when you don’t need to come in
- no change for a life threatening emergency – call 999 as before
- if it is not an emergency, you can save a trip to A&E by calling your GP first.
At the Millbrook Surgery you can book your appointment over the internet. To register for this free service simply contact the surgery by telephone on 01963 350210. You will receive your pass code and other details within three working days. Once registered you can use our 24 hr internet service by clicking on the link at the top of this page.
To Speak to a GP or Nurse
- The receptionist will ask how they can help you. If you need a doctor you will be asked for a brief description of the problem.
- Any of the doctors can contact you quickly to decide what needs to be done.
- We can always offer an appointment the same day if you need to be seen
- Nurses based in our practice treat patients for a wide range of common conditions. You can expect to see a nurse within one to two working days.
- Let us know if more than one person in the family needs to be seen.
- We can give you a longer appointment if necessary. Please request when making your appointment.
- Tell us if you want someone to accompany you during an examination or a private room to discuss any matters.
We help to train medical students, and occasionally you may be asked to see a doctor or nurse with a student present. Your consent is required beforehand and a student will not attend a consultation without your permission.
You may need a doctor’s note if you are unable to work for more than seven days. Your employer should provide you with an ‘SC2 self-certification form’ for shorter periods of illness.
If you cannot attend an appointment for any reason please inform us as soon as possible in order for us to give the slot to someone else.